How can we help?
Common questions
Do I need an account to use Keepie?
No. An account is only for backup, Care Team and Share a week.
How do I add a second pet?
Open the pet switcher at the top of Today and tap Add pet.
How do I turn on reminders?
Open a routine and switch its reminder on. Your phone asks once to allow notifications. If you said no, allow them in your phone’s Settings → Keepie → Notifications.
Where is my data stored?
On your phone. If you sign in and turn on backup or Care Team, the data needed for that is also stored on our servers. The Privacy page lists where and who helps us run them.
I got a new phone. How do I restore?
Sign in with the same account and turn on backup. Pets without backup stay on the old phone.
How do I invite someone?
Open the pet, tap Care Team, then Invite someone. Choose a role and share the code. A code works once and expires after 7 days.
What can a Caregiver or Viewer see?
Caregivers see routines, Today and the Calendar, and can mark care done. Viewers see the same but change nothing. Health records are for owners only.
How do I cancel Premium?
In your store settings. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → Payments and subscriptions.
What does Premium add?
The full Vet Pack, an ad-free app and every theme. Daily care, reminders and health records stay free.
How do I delete my account?
In the app: You → Delete account. If you cannot open the app, use the Delete account page on this site.
How do I get a copy of my data?
In the app: You → Export your data. If you cannot open the app, request an export below.
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Your data
Get a copy of your data
In the app: You → Export your data. If you cannot open the app, we send a download link to your account email after you confirm it with a code.